How do I return my item?
Our policy lasts 14 days after delivery. If 14 days have gone by since delivery, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please send us an email with your Order Number within 14 days of delivery. We will send you a Return Authorization number. Returned orders without a RA number will not be accepted. You are responsible for the return shipping of the item; for this reason, please use a trackable service.
There may be a 15% restocking fee for returned items.
When will I get my order?
Once you order is submitted, our warehouse will begin to process, pick, and pack. Orders submitted before 1pm Pacific Time will typically leave the warehouse the same day.
Shipping transit times vary due to location; orders can take anywhere from 1 to 7 days to be delivered. Transit times may vary for specially ordered items - you will be notified if this is the case.
Please refer to your tracking number for the most up to date information regarding your order whereabouts. Please allow up to 24 hours for tracking numbers to update.
How do I modify or cancel an order?
You can change, reschedule, or cancel an order any time before the order leaves our warehouse by calling or emailing us. Modified or canceled orders processed after this time may be subject to a 15% restocking fee.
What are the benefits to Creating an Account?
By creating an account on Tire Supply Network, you will automatically be subscribed to our newsletter. We periodically send out discount codes, news, and promotions to our customers who have created an account with us.
I did not receive everything I ordered or a portion of my order is defective. What should I do?
If an item is missing from your order or if an item is defective, please call or send us an email that includes the name of the item that were missing and we will be happy to ship a replacement out right away.
I resell some items I purchase; is there a way to prevent tax from being charged?
Yes, if your business is located in California, please email us a resale certification with what you'd like to resell. We will contact you with further instructions once your CA resale certificate has been received.
Orders being shipped outside of California will not be charged tax. However, you will be responsible for any declared tax in the state you are located in.
What is lift gate delivery? Do I need to select this option?
The Lift Gate Delivery surcharge is for those products that will require delivery via lift-gate equipped trailer. If your destination does not have a forklift, please select this option.
Do you offer a bulk purchasing program?
Yes, please email or call us with the items and quantities you would like to purchase and we will be more than happy to try and put together a program that best works for you.
I would like to suggest some products to be added to your store. Who should I contact?
Simply send us an email to suggest the item you'd like to see stocked.
Questions? Contact us here.
